We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible and use Royal Mail Tracked 48 / Tracked 24 / Special Delivery as our UK delivery partner.

It normally takes 1 business day for us to process your order and takes about 2-3 business days for standard shipping - you will receive a unique online tracking number via email. 

Verification → Processing → Shipping → Delivery

Verification

A confirmation email will be sent to you once the order is authorised and verified and for in stock items we begin preparing your order immediately after this process has been competed. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 1 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping - UK

Royal Mail Tracked 48    

This is our default shipping service with a delivery aim of 2 - 3 days, fully tracked, up to £100 compensation and included free with all orders over £50.00 and a reduced rate of just £2.95 for orders under £50.00.

Royal Mail Tracked 24    

For customers requiring a quicker delivery solution we offer this shipping service with a delivery aim of 1 - 2 days and up to £100 compensation at a reduced rate of just £4.95.

Royal Mail Special Delivery    

For customers requiring a premium next day delivery solution we offer this shipping service with a delivery aim of the next day by 1PM and up to £750 compensation. For all order over £50.00 there is a flat rate of £12.50 and a reduced rate of just £11.00 for orders under £50.00.

Customer Service Team: info@emporiumofcool.co.uk

v1.2 April 2024