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Shipping Policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible and use Royal Mail Tracked 48 / Tracked 24 / Special Delivery as our UK delivery partner.

It normally takes 1 business day for us to process your order and takes about 2-3 business days for standard shipping - you will receive a unique online tracking number via email. 


Verification → Processing → Shipping → Delivery


Verification

A confirmation email will be sent to you once the order is authorised and verified and for in stock items we begin preparing your order immediately after this process has been competed. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 1 business days for us to process your order. Please note that this does not include holidays and weekends.


Shipping - UK

Royal Mail Tracked 48    

This is our default shipping service with a delivery aim of 2 - 3 days, fully tracked, up to £100 compensation and included free with all orders over £50.00 and a reduced rate of just £1.50 for orders under £50.00.

Royal Mail Tracked 24    

For customers requiring a quicker delivery solution we offer this shipping service with a delivery aim of 1 - 2 days and up to £100 compensation. For all order over £50.00 there is a flat rate of £3.50 and a reduced rate of just £2.50 for orders under £50.00.

Royal Mail Special Delivery    

For customers requiring a premium next day delivery solution we offer this shipping service with a delivery aim of the next day by 1PM* and up to £750 compensation. For all order over £50.00 there is a flat rate of £12.00 and a reduced rate of just £9.00 for orders under £50.00.

*Service is not guaranteed for Saturday deliveries.


Shipping - Europe/Rest of the World

Due to the ever changing global situation as a result of the COVID Pandemic international shipping rates and providers are changing rapidly and frequently. With this in mind we have partnered with Parcel2Go as our international shipping agent enabling the best possible rates in conjunction with long established brand providers such as FedEx, UP. DPD, DHL, ParcelForce Worldwide.

Our delivery rates and delivery time guides with the standard being Economy 7+ Days* - £25 insured, is updated regularly and available at our checkout by using the drop menu system.

Shipping time varies from different countries and dependant on the weight of your order.

*Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

If your estimated delivery date has passed and you haven’t received your order, please contact our customer service email for further help.

Customer Service Team: info@emporiumofcool.co.uk

v1.0 September 2021