Pre-Order Process & Terms
Pre-orders require us to commit to an order with our suppliers that is non-cancellable. If you place a pre-order, the minimum 10% deposit of total guide price required is non-refundable, should you choose to cancel.
Estimated time of arrival [ETA] can vary and are not a guaranteed arrival date. We list the date given by our suppliers, but delays can and do happen. We cannot cancel your pre-order, even if delays are substantial, so please take this into account when ordering. We regularly update the product listing with the latest ETA. Keep an eye on the listings after you order to see when your product is due to arrive.
Orders must be settled within 30 days of the product coming into stock. Failure to settle within this time may mean you lose your deposit and pre-ordered item.
Prices quoted can be subject to change as items are only invoiced by our suppliers when they ship to us. We do everything we can to give you an accurate buy price, but pre-orders that are far away can vary in price if exchange rate varies from now until then.
We offer free delivery on orders over £20 with the exception of large format statues and busts due their exact weight and packaging dimensions not being available until shipped to us. Please note, postage fees can also vary depending on the size of the product, type of shipping and number of boxes required. We suggest you pre-order each item individually so that each pre-order's postage is paid separately and can ship as it comes into stock.
Why should I pre-order?
Many items are produced in limited quantities so when they’re gone, they’re gone, pre-ordering avoids the pain of disappointment!
What’s happens when I pre-order?
When we receive your Pre-Order, we place an order with the appointed distributor for your item. The distributor in turn places the order with the manufacturer who then ensure that the item is shipped to the distributor when it's ready. This means we are liable for the order from that point which is why we charge you a deposit to show your commitment on purchasing the item.
Why are some pre-order ship dates so far away?
A number of manufacturers produce items in batches according to demand. The manufacturing process takes considerable time as the items are often hand painted.
What if I change my mind and want to cancel?
Should you wish to cancel your Pre-Order you can, but please bear in mind you will lose the deposit you paid due to the fact we will still have to pay for that item.
Is the price you list the final price I will pay?
Most of the time the guide price is correct but as we buy most pre-orders in from abroad, the price can vary due to exchange rate variance. Sometimes that can work in your favour and sometimes against. When the item is ready to ship from the distributor, we will inform you of any price changes.
Are pre-orders guaranteed to arrive?
Most of the time they are pretty reliable. However, sometimes the manufacturer can run into production or licensing problems and occasionally items are cancelled either temporarily or permanently. Of course if this happens we will refund your deposit.
What happens when my pre-order comes into stock?
When your item comes into stock you have 30 days to pay the remaining amount due (Guide Price less your deposit) or risk losing your Pre-Order and deposit.
Can I pay off my pre-order in staged payments rather than one big sum?
Yes! We offer payment plans through Partial.ly, please click here for more information.